Live status page
Network, power, and per-region hardware health, refreshed every 10 seconds. Subscribe via RSS, email, Slack, or webhook — incident postmortems are published within 48 hours.
View status.mgcluster.net
24/7 · Global Support
Talk to a Bare-Metal Engineer
Whether you're sizing a new deployment, troubleshooting a live environment, or hunting for documentation — our infrastructure team responds in under 15 minutes, around the clock.
Direct Lines
Four ways to reach a human
Pick the channel that fits the urgency. Every line below is staffed by engineers who have hands-on access to the infrastructure — not a call center.
Sales Hotline
+1 (800) 555-1923
Mon–Fri · 06:00–22:00 UTC · Quote requests, custom configurations, procurement.
[email protected]
Replies within 15 minutes · Attach architecture diagrams, RFPs, or specs directly.
Status & Incidents
status.mgcluster.net
Real-time network, power & hardware metrics · Subscribe to RSS or webhook alerts.
Knowledge Base
docs.mgcluster.net
400+ articles · Provisioning, networking, RAID, API & Terraform provider.
Visit a Facility
Six regions, one operating model
Tours are scheduled Tuesday and Thursday at every facility. Walk a hot aisle, meet the on-site NOC, and bring your own load-testing script — we'll let you stress whatever you want.
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Ashburn, VA — IAD-121551 Beaumeade Circle · 42 MW · SOC 2 · HIPAA
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Frankfurt, DE — FRA-2An den Winkelhecken 4 · 60 MW · ISO 27001 · GDPR
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Tokyo, JP — NRT-12-2-1 Nishi-Shinjuku · 28 MW · FISC · JIS Q 27001
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São Paulo, BR — GRU-1Av. Ceci 1900 · 18 MW · LGPD · Tier III
Self-Service & Community
Find it yourself in seconds
Most answers are already documented. Our engineering team writes the KB, maintains the changelog, and ships release notes — so you don't have to file a ticket for the things we already know.
Knowledge base
400+ articles covering IPMI access, BGP session bring-up, NVMe-oF configuration, Terraform provider examples, and step-by-step migration playbooks from VMware and OpenStack.
Browse docs.mgcluster.netCommunity forum
8,400 infrastructure engineers trade configuration snippets, benchmark results, and war stories. Staff engineers from MG Cluster respond to tagged threads within 4 hours, weekdays.
Join community.mgcluster.net
Before You Reach Out
Frequently asked questions
The questions our sales engineers field most often, answered honestly. If something here is wrong, please tell us — we update this page weekly.
01.What is the typical lead time for a new bare-metal deployment?
Stock SKUs (single EPYC or Xeon servers with 10 Gbps) ship in 15 minutes via the API. Custom builds with GPU, InfiniBand, or specific chassis configurations take 5–10 business days. Enterprise cage builds are scoped per project — we will give you a hard date in the proposal.
02.Do you offer managed services, or is this pure colocation?
Both. Roughly 60% of customers run their own stack on top of dedicated hardware. The other 40% use our managed Kubernetes, database, and observability offerings — billed per cluster, not per ticket. There is no minimum commitment on managed tiers.
03.How fast does the NOC actually respond to a Severity-1 ticket?
Median first response is 18 seconds for phone calls and 4 minutes for tickets. Our public SLA commits to engineer engagement within 15 minutes for Sev-1 — we beat it 99.4% of the time over the trailing 12 months. Full monthly reports are published on the status page.
04.Can I bring my own hardware and just rent rack space?
Yes. Cross-connect, power (4–32 kW per rack as standard, higher available), and remote-hands packages are available across all six regions. Bring-your-own-hardware customers get the same NOC and network fabric as our managed deployments.
05.What compliance certifications do your data centers hold?
SOC 2 Type II, ISO 27001, ISO 50001, HIPAA, PCI-DSS, GDPR, LGPD, and FISC (Japan). Audit reports are available under NDA within one business day — request them through your account team or via [email protected].